Terms & Conditions

Botox

Patients are permitted to bank ONE package of Botox. Patients may NOT bank more than 40 units of Botox at the promotional price, this applies to ALL of our patients and there are no exceptions. Packages cannot be co-mingled with any other promotion or previously banked services or products. *Please be aware that any purchase(s) made online exceeding the max amount of 40 units will only be credited for the 40 Units, the remaining paid value will be credited into your SVA account as spa credit.

Dermal-Fillers

Cannot be co-mingled, shared or transferred; Patients may upgrade Dermal-Fillers only when purchased as a single syringe; Patients may not upgrade if it was purchased in a package and the package has been broken (partially used) no exceptions. All left over product will be discarded.

Laser Packages

Laser treatments cannot be co-mingled with other promos, shared or transferred. Packages may not be shared. Patients must be 16 years or older to be treated. Treatment for laser procedures may be refused if patient has been tanning or have used topical tanning products. Appointments are required and subject to availability. Patients who are pregnant or trying to become pregnant will not be treated this applies for most treatments.

PDO Threading

When purchasing PDO Threading for 2 or more areas the treatments must be done in one visit, no exceptions. In order to take advantage of the “Additional Area” patients must purchase one or more areas at the regular/promotional price and they must both be purchased in one transaction. Other-wise, choosing to purchase an additional area after your transaction is complete will result as a charge of a single treatment, at regular/promotional price, no exceptions. Patients may purchase PDO Threading at regular price with their spa credit; spa credit may not be used on promotional prices per the spa credit utilization policy. Threads are limited per area; additional threads used are to be paid individually.

Age

Guests under 18 years old need to be accompanied by a responsible adult.

No-Refund Policy

All sales are final. We do not issue refunds; Patients may receive spa credit only. After payment, we do not refund any services, packages/or part packages. If you wish to discontinue treatment or change your mind you may use the pro-rated credit of unused treatments towards other services we provide only if you have been re-assessed by your provider, spa credit may not be used towards promotional prices. Product purchases are non-returnable and final sale. Payment is collected at the time of the scheduled appointment. Full payment must be collected and may not be made in installments. We reserve the right
to limit quantities and services sold to each customer. Care Credit may be used to purchase and must be done at the clinic. If the patient does not have a Care Credit account, please inquire with a Silicon Valley Aesthetics associate.

Payment for Services and Procedures

After mutually agreeing to the treatments, you will prepay for all treatments and your plan. Treatments cannot proceed without your agreement and payment.

Services are Non-transferrable

All services purchased cannot be shared or transferred, no exceptions.

No-show and Cancellation Policy

Late cancellations and no-shows impact us significantly. The time for your treatments is reserved especially for you. If you are a “no-show” or a late cancelation for your scheduled appointment, we will charge a fee of $100 to your credit card on file without notice. Arrangements for your appointment need to be made 24 hours in advance. You must pay the fee before your next scheduled appointment. Late arrivals need to reschedule (15 min +) $100 fee applies. Please be mindful when scheduling; if you do not pay, we have the right to forfeit pre-paid services equal to the amount of $100. You agree to the terms and conditions by continuing to schedule an appointment.

Consultation & Booking Fee Policy

Silicon Valley Aesthetics offers 30-minute consultations. However, you must pay $50 to book an appointment to reserve your spot. The $50 booking fee is non-refundable but will be credited towards your next purchase. In addition, patients who do not show up to their scheduled consultations are charged a $100 No-show fee before their next booking without notice. We strive to provide the highest quality of care possible, and to ensure that your experience with us is as smooth and seamless as possible. To that end, we would like to inform you that we will be providing pre-care instructions at the time you book your appointment. This will help ensure that you are fully prepared for your visit, and that you receive the best possible care. Please note that if you fail to follow these instructions correctly, we may need to cancel your appointment. In such a case, a cancellation fee of $100 will be charged.

Loyalty Rewards Program

SVA Loyalty rewards program offers the opportunity to earn points with every purchase made. Patients earn 10 points for every $100 they spend. Patients who spend less than $100 are not eligible to earn any points. Once you make a purchase of $100 you can begin to accumulate points, however if a patient spends $150 the remaining $50 are forfeited and do not roll over to the next purchase. Points do not expire. Points are redeemable during the checkout process (over-the-phone or in person), are nontransferable, and are not redeemable for cash. Points may not be redeemed with 10% birthday discount.

The following is a breakdown of how the rewards can be redeemed:

Referrals

We appreciate all referrals, so if you refer a friend to us who gets a treatment, you may be eligible for a discount on your next treatment at Silicon Valley Aesthetics. Your friend must mention your name as the referral source when completing their intake paperwork. Some restrictions apply, call for details.

Qualifications for Referrals

In order to qualify for our referral discounts shopper must meet all the required qualifications: Your referral must be a “New Patient” and MUST mention your name on their intake form given to them at their first appointment. If your referral moves forward with a purchase you are eligible to receive 15% OFF the cost of laser treatment and 10% OFF the cost of an injectable treatment. In order to redeem you must notify front desk at the time of purchase.

Buddy Special

Appointments are fun with a friend! If you and a friend book your treatment appointments back to back on the same day, you both may be eligible to receive 15% OFF the cost of laser treatment and 10% OFF the cost of an injectable treatment received that day. Some restrictions apply, call for details.

Qualifications for Buddy Special

In order to qualify for our “Buddy Special” shoppers must meet all the required qualifications: One of the two shoppers must be a “New Patient” to the SPA and you must both purchase on the same day at the same time*.

*Please be sure to plan and schedule ahead of time.

Birthday Discount

10% discount on your subtotal for any purchases made during your birthday month as a small gesture of our appreciation for your loyalty and support. However, please note that this discount can only be used once during your birthday month and cannot be combined with any loyalty reward points. Alle & Xperience points are okay to redeem with your discount. Don’t forget to redeem it during your birthday month or you’ll have to wait until next year.

We Miss You Email Discount

10% discount on your subtotal for any purchases made because we miss you, as a small gesture of appreciation for your loyalty and support. However, please keep in mind that this discount can only be used once during the month you received it and cannot be combined with loyalty reward points. Alle & Xperience points are okay to redeem with your discount.

Percentage Discounts

Discounts by any percentge can be applied to the subtotal after all other discounts have been applied only. Percentage discounts cannot be combined with other percentage discount.

New Patient Specials/Offers

Our exclusive New Patient Offers are designed specifically for individuals experiencing our spa services for the very first time. To qualify, clients must meet the following criteria:

• First-Time Clients: The offers are valid only for individuals who have never visited our spa before. This ensures that we can provide a unique and welcoming experience tailored to new clients.
• Previous Clients: If you have visited our spa but haven’t done so in the last 24 months, you are still eligible for these promotions. This policy allows us to reintroduce past clients to our services at a special rate.
• Non-Transferable: It is important to note that existing clients who make purchases using the New Patient Offers will be rejected. Our system will automatically identify established clients, and any attempts to book or schedule using these offers will not be honored.
• Post-Visit Status: Once a new patient has established their account with us—meaning they have completed their initial visit—the New Patient Offers will no longer be applicable for future purchases. This policy encourages new clients to take advantage of these introductory offers while also ensuring that once you begin your journey with us, you have access to other great services and packages tailored to your needs.

We appreciate your understanding of these guidelines, as they are in place to ensure a fair and enjoyable experience for all who enter our spa. We look forward to welcoming you and providing you with exceptional service during your first visit!

Right of Refusal

Silicon Valley Aesthetics Medical Spa reserves the right to refuse service to any client for any reason. What we consider to be inappropriate conduct or language during a service will result in immediate termination of the service.

GIFT CARDS

In order to receive an SVA Gift Card (when applicable) your purchase must meet the required qualifications: Shopper must spend $1000 or more on a single transaction; Patients may not combine previous purchases; Transaction must be done on the same day for the amount of $1000 or more. Please note that not all promos offer our “SPA Gift Card” perk. Patients who receive a GC are still eligible to participate in raffles and giveaways provided by the SPA.

Terms and Conditions

We reserve the right at our sole discretion to change these *Terms and Conditions at any time by posting the changes on the Site. Any changes shall be effective immediately upon posting to the Site. Your continued use of the Site thereafter shall constitute your agreement to the revised Terms and Conditions. Your cooperation is appreciated.